SHOP AND ONLINE SALES RETURNS POLICY

Clause 1: Refunds will not be issued for the following reasons:

an item is known to be faulty at the time of purchase
if labels, maker's marks or anything identifying or adding provenance to an item has been removed
an item has been damaged by trying to repair it or getting someone else to do it
you no longer want an item (eg because it's the wrong size or colour) unless you bought it without seeing it (i.e. online) at which point you will be entitled to a refund of the purchase price only (not shipping / packaging costs). See Clause 2

Clause 2: Online, mail and phone order sales:

customers who purchase from us via online or telephone orders have the right to cancel an order even if the goods aren't faulty within 14 days of the invoice date (whether the payment has been made or not)
we will issue a refund to a customer if you've told us within 14 days of receiving your goods that you want to cancel. You have another 14 days to return the goods to us once you've told us.
it is your responsibility to arrange and pay for the return of that item.
we will refund you within 14 days of receiving the goods back in the condition they were purchased in. Please refer to Clause 1
the refund issued will be the cost of the item only and does not include packing/delivery costs to send the item to you.
the refund will be issued using your original payment method
we do not offer a 'buy back' service for items purchased from us
buyers will need to check with their local authorities to see if any customs and import taxed are applicable. Any additional customs and tax payments are the responsibility of the buyer.
Brittas Bay Antiques Ltd. are not responsible for delays due to customs

Clause 3: Items returned by someone other than the buyer: